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FAQs


 

WHY ARE SO MANY OF YOUR PRODUCTS SOLD OUT?

The Sacred Arrow™ team hand makes every piece of jewelry each week, so we list limited quantities of items for sale on a weekly basis (Thursdays at 7:00pm CST) and when they sell out, they are gone until we make them again, so keep an eye out!

 

IF I DON'T SEE EXACTLY WHAT I WANT, WILL YOU DO A CUSTOM ORDER?

Because we hand make every item and need to consider available materials, most items will be sold as is but some will include options. Please email us for specific customization possibilities or call 218-38-ARROW.

HOW MUCH OIL SHOULD I USE WITH MY DIFFUSER JEWELRY?

Depending on the intensity of the oil you choose and the degree to which you'd like to smell it, the number of drops may vary; however, between 1 and 3 drops will provide a few days worth of diffusing! 


HOW LONG WILL THE AROMA LAST?

The length of time that an aroma will last depends on how many drops you use and which oil you choose. On average, the leather will continue to diffuse throughout a few days but may last up to a week. Refresh as often as you like.

 

WHAT KIND OF OIL SHOULD I USE?

Sacred Arrow therapeutic jewelry is intended to be used with therapeutic grade essential oils such as Young Living. 

 

HOW MANY TIMES CAN I USE EACH LEATHER DISC? CAN I CHANGE OILS?

We use only nontoxic, heavy-metal free leather that is of the highest quality. Each leather disc can be used to diffuse over and over indefinitely. The leather does not harm the essential oils, and the essential oils to not damage the leather. Once an oil has diffused completely, you can easily change to another oil without a problem; however, some oils are very potent and do not fade for several days (peppermint and rose are two examples). Necklaces generally include three discs so that you can rotate them according to your preference. You can purchase extra leather discs separately through our website.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Our website currently accepts gift cards, credit cards, debit cards, and payments made through PayPal. We recommend PayPal as we have found it to be the fastest and safest way to pay.

 

WHAT IS YOUR RETURN POLICY?

Due to nature of online sales, we understand that an item may occasionally be different than expected. We will accept an item return within 7 days of receipt when returned to us in new condition. We will issue a gift card for the total purchase price, including shipping, or if preferred, we will refund the original method of payment less the cost of shipping. 

If you receive an item that is defective or damaged, we will issue a prepaid return label and gladly exchange it for the same item or repair it where applicable. Send us an email at sacredarrow@live.com to arrange a repair or replacement within the first 30 days after receipt of item.

 

WHERE DO I DIRECT MY QUESTIONS?

Questions can be directed to sacredarrow@live.com